This Privacy & Cookies Policy explains how Builders Clean Manchester collects, uses, stores and protects personal data when you use builderscleanmanchester.co.uk, contact us, request a quote, upload files, or otherwise interact with our website and services.

If you have any questions about this policy, please contact us.

Who We Are

Builders Clean Manchester is the business responsible for the collection and use of your personal data through this website.

Builders Clean Manchester
H32, Lock It Self Storage
Water Street
Wigan
WN1 1DN

Email: info@builderscleanmanchester.co.uk
Phone: 07300 422 950

What This Policy Covers

This policy applies to:

• builderscleanmanchester.co.uk
• Quote, contact, and upload forms on the website
• Emails, calls, WhatsApp messages, and enquiries received through the website
• Cookies and similar technologies used on the website

It does not apply to third-party websites linked from this site.

Personal Data We May Collect

Depending on how you use the website, we may collect:

• Name
• Company name
• Phone number
• Email address
• Postcode
• Property or site address
• Project details and cleaning requirements
• Uploaded files, photos, plans, or documents
• Enquiry and quote records
• Communication records
• Technical data such as browser type, IP address, device data, and cookie information

How We Collect Your Data

We may collect your data when you:

• Complete a quote or contact form
• Upload files or photos
• Call, email, or message us on WhatsApp
• Browse or interact with the website
• Accept cookies or use website features
• Respond to marketing communications

How We Use Your Data

We may use your personal data to:

• Respond to enquiries
• Provide quotations
• Assess projects and cleaning requirements
• Arrange surveys or bookings
• Deliver services
• Keep internal records
• Improve website performance
• Prevent fraud or misuse
• Meet legal, tax, insurance, or regulatory obligations
• Send marketing communications where permitted by law

We do not sell your personal data.

Marketing Communications

Where legally permitted, we may send updates about our services, offers, reminders, or relevant business information.

You can opt out at any time by:

• Clicking unsubscribe links
• Replying and asking us to stop
• Emailing info@builderscleanmanchester.co.uk
• Contacting us through the Contact page

We may still contact you regarding active quotes or service matters.

Legal Bases for Processing

Under UK data protection law, we rely on one or more of the following:

• Contract – to respond to requests, provide quotes, or deliver services
• Legitimate Interests – to run the website, manage enquiries, improve services, and promote relevant services responsibly
• Legal Obligation – to comply with tax, accounting, insurance, or legal requirements
• Consent – where required for certain cookies or marketing activities

Cookies and Similar Technologies

This website uses cookies to:

• Operate the website properly
• Improve user experience
• Analyse website traffic
• Support advertising or remarketing
• Improve security

Cookie Types We May Use

Strictly Necessary Cookies
Required for website functionality.

Functionality Cookies
Remember settings and preferences.

Analytics Cookies
Help us understand website usage and performance.

Advertising Cookies
May be used for ad tracking, remarketing, or audience building.

Communication Cookies
Used with maps, videos, WhatsApp tools, or embedded content.

Security Cookies
Used for spam prevention or bot protection.

You can manage cookies through our cookie banner or your browser settings.

Sharing Personal Data

We do not sell your personal data or share it for third-party marketing.

We may use trusted service providers for:

• Website hosting
• Forms and enquiry systems
• Email delivery
• Analytics
• Advertising measurement
• Security tools
• Cloud systems
• Communication tools

They may only process data as needed to provide services to us.

International Transfers

Some service providers may process data outside the UK.

Where this happens, we take reasonable steps to ensure lawful safeguards are in place.

How Long We Keep Your Data

We generally keep enquiry and contact data for up to 24 months after last meaningful contact.

We may retain data longer where needed for:

• Ongoing enquiries
• Legal or tax obligations
• Insurance matters
• Disputes or claims
• Fraud prevention
• Business records

How We Protect Your Data

We use reasonable technical and organisational safeguards, including:

• Secure systems
• Password protection
• Restricted access
• Software updates
• Anti-spam tools

No online system can be guaranteed 100% secure.

Your Data Protection Rights

Under UK law, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to certain uses
• Request data transfer
• Withdraw consent

To exercise your rights, contact us.

Complaints

If you are unhappy with how your data is handled, please contact us first.

You also have the right to complain to the UK Information Commissioner’s Office (ICO).

Children’s Privacy

This website is not intended for children under 13.

We do not knowingly collect personal data from children.

Changes to This Policy

We may update this Privacy & Cookies Policy from time to time.

Any updated version will be published on this page.

Contact Us About Privacy or Cookies

Builders Clean Manchester
H32, Lock It Self Storage
Water Street
Wigan
WN1 1DN

Email: info@builderscleanmanchester.co.uk
Phone: 07300 422 950